Customer Success Engineer

TL;DR

Customer Success Engineer (SaaS/Public Transport): Own technical project delivery for public transportation platform, including data migration, platform configuration, integrations, and value-focused workshops with an accent on optimization scenarios and continuous enablement. Focus on bridging customer business goals with technology, managing technical escalations, and driving platform adoption through coaching and cross-functional collaboration.

Based in São Paulo, Brazil. Expected to spend at least three days per week working from a local hirify.global office or on-site with customers.

Company

Unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide using AI, ML, and optimization algorithms.

What you will do

• Own initial implementation including data migration, platform configuration, and user training for timely go-live.
• Deliver continuous technical enablement, coaching sessions, and value-focused workshops like optimization scenario analysis.
• Design solutions, manage integrations with client systems, and define technical requirements with internal teams.
• Build relationships as trusted technical advisor, map client organizations, and mitigate risks.
• Manage technical project delivery alongside PMO/CSM, ensuring adherence to scope, budget, and timelines.
• Act as voice of the customer, handle escalations, and align with Sales, Product, and R&D teams.

Requirements

• Proven experience in client-facing SaaS roles (B2B/B2G), building relationships with technical and non-technical teams.
• Strong project management skills to prioritize and drive outcomes across multiple engagements.
• Outstanding verbal and written communication in English, Portuguese, and Spanish.
• Adaptability in fast-paced startup/scale-up environments.

Nice to have

• Experience in transit, public transportation, CAD/AVL, or ITS.

Culture & Benefits

• Collaborative culture centered on innovation, determination, and impact.
• Global team of 350+ employees with offices worldwide.

Hiring process

• Initial screening with Talent Acquisition.
• Manager interview with Regional Head of Customer Success Engineering.
• Team fit with Senior CSE and CSE.
• Panel interview with leadership and team.
• HR call, reference check, and offer.