Senior Solutions Consultant (AI CXA)

TL;DR

Senior Solutions Consultant (CXA/CCaaS): Lead strategic implementations of AI-powered CXA and CCaaS solutions aligning with customer use cases and objectives with an accent on technical integrations, best practices, and post-implementation adoption. Focus on building integrations via REST APIs, webhooks, SDKs, and leveraging foundation models, RAG, LLM orchestration for customer success.

Location: Chicago (primarily office-environment work)

Company

hirify.global pioneers Customer Experience Automation (CXA) through AI-first CCaaS solutions for global brands.

What you will do

• Lead implementations of CXA and CCaaS solutions for new and existing customers using product expertise and best practices.
• Provide hands-on guidance to internal teams, partners, and customers ensuring technical alignment and project success.
• Drive customer adoption post-implementation with strategic recommendations and best practices.
• Collaborate with Product and Support teams to resolve issues, handle feature requests, and deliver updates.
• Develop CXA templates, playbooks, and best practices to streamline deployments.
• Act as trusted advisor to executives, building relationships and providing long-term CXA strategy guidance.

Requirements

• Fluency in written and spoken English
• Bachelor's degree in technical field or equivalent professional experience
• 3+ years in Professional Services, Consulting, or IT/Software Development focused on AI/automation in SaaS
• Strong programming in JavaScript, Python, or TypeScript
• Experience with REST APIs, webhooks, SDKs for software integrations
• Knowledge of foundation models, RAG, LLM orchestration, AI toolchains
• Consultative approach to communicate technical concepts to diverse audiences
• Client management experience, polished communication, organization, cross-functional work in fast-paced environment

Nice to have

• Fluency in Portuguese, Spanish, French, German
• Knowledge of conversational agents, chatbots, virtual assistants
• Familiarity with CRM (Salesforce, Zendesk) and Contact Center solutions
• Experience with diagram tools like Visio, Lucidchart

Culture & Benefits

• Inclusive culture valuing diverse perspectives, empathy, and innovation.
• Autonomy to drive impact in a global, customer-obsessed team.
• Office-based environment with computer-focused work.
• Commitment to inclusivity regardless of protected characteristics.