Tier 3 Network Operations Center (NOC) Engineer - SD-WAN Engineer

TL;DR

Tier 3 Network Operations Center (NOC) Engineer - SD-WAN Engineer (Networking): Troubleshoot, configure, and maintain SD-WAN infrastructure and services for Premier Managed Service customers with an accent on advanced troubleshooting, root cause analysis, and network performance optimization. Focus on leading network projects, mentoring Tier 1/2 technicians, and ensuring operational quality through security audits and incident resolution.

Location: United States - Remote (within location)

Company

Managed service provider focused on delivering exceptional technical support and customer satisfaction for Premier customers.

What you will do

• Troubleshoot, configure, and maintain SD-WAN infrastructure and monitor network performance.
• Provide advanced troubleshooting, root cause analysis, and permanent solutions for complex network issues.
• Lead network projects including firmware updates, patches, vulnerabilities, and documentation.
• Serve as highest escalation point for SD-WAN and network technologies, collaborating with vendors and teams.
• Mentor Tier 1/2 technicians and manage tickets, SLAs, change requests, and security audits.
• Support voice/data customers and coordinate remote field engineer dispatches.

Requirements

• Excellent English communication skills (written and verbal)
• Extensive experience with SD-WAN technologies and CCNP-level proficiency
• Minimum 5 years in NOC or similar environment, with shift/on-call rotations
• Strong knowledge of IP/Optical networks (IPv4/IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, DNS, SNMP, IPSec)
• Experience with routers, switches, firewalls, VPNs, and cloud services (AWS, Azure, GCP)
• Ability to work independently/team, prioritize tasks, and document in ticketing systems

Nice to have

• CCNP certification or equivalent (Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA)
• Bachelor’s degree in CS/IT or related
• Experience with carrier data/voice services, Sonus SBC, Netsapiens, call routing, packet analysis tools

Culture & Benefits

• Fully remote position within US
• Quarterly bonus and paid vacations
• Medical insurance and wide hardware options
• Collaborative, dynamic team environment