Operational Oversight Manager

TL;DR

Operational Oversight Manager (Financial Services): Ensure robust systems, controls and governance for the Trustee Oversight function with an accent on managing risks, meeting regulatory requirements and supporting strategic objectives. Focus on providing first-line oversight of SIPP operational activities, conducting root cause analysis of exceptions, and leading team development and process improvements.

Location: Manchester - Hybrid (minimum 50% of working time in the office; initial full-time office for new starters)

Company

One of the UK’s fastest-growing investment platform businesses managing over £108.7 billion in assets for 723,000 customers.

What you will do

• Provide first-line oversight of SIPP Trustee operational activities, ensuring controls and governance for risk management and compliance.
• Collaborate with stakeholders to assess and monitor key SIPP processes like benefits processing, contributions, and transfers.
• Identify, assess, and record SIPP Trustee risks; maintain management information and track open actions.
• Conduct root cause analysis of exceptions and trends to drive continuous improvement.
• Monitor market developments and regulatory changes, providing analysis and recommendations.
• Contribute to change initiatives and process improvements aligned with regulations and business needs.
• Lead and develop the team, fostering accountability, collaboration, and effective resource management.

Requirements

• Proven experience leading and developing teams in financial services
• CISI Investment Operations Certificate (IOC)
• Proactive communicator at all levels
• Excellent organisational skills, attention to detail, problem-solving, and decision-making
• Strong planning, time management, and escalation skills

Culture & Benefits

• 27 days holiday + buy/sell scheme + bank holidays; enhanced family leave
• 8% pension with matched contributions; discretionary bonus and share schemes
• Health Cash Plan, discounted private healthcare, free onsite gym, travel/bike loans
• Employee Assistance Programme; regular social events
• Learning and development opportunities; casual dress code; supportive team environment
• Recognised as one of UK’s Best 100 Companies to Work For and Great Place to Work