AI Agent Engineer (Client Facing)

TL;DR

AI Agent Engineer (Client Facing): Building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot with an accent on prompt design, workflow configuration, systems integrations, and telephony setup. Focus on owning end-to-end lifecycle, client demos, performance tuning, and translating requirements into production solutions.

Location: Redwood City, CA (Hybrid)

Salary: $108-170K per annum

Company

hirify.global is the AI Agents platform for customer experience, enabling businesses to deploy specialized AI agents across the CX lifecycle.

What you will do

• Build and deploy AI agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
• Engage with clients as primary technical partner: lead demos, communicate progress, gather feedback, and guide from concept to production.
• Configure systems integrations using APIs, handling authentication, data mapping, error handling, CRMs, knowledge bases.
• Set up telephony integration with SIP/CCaaS/PSTN routing, metadata passing, fallbacks, and troubleshooting.
• Design and optimize prompts for LLM-driven agents, monitor performance, test iteratively to meet targets.
• Collaborate cross-functionally to escalate platform gaps and drive client implementations.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM applications.
• Strong communication for customer-facing discussions and explaining technical concepts to non-technical audiences.
• Hands-on skills in prompt design, workflow building, API integration (SIP, Twilio, Amazon Connect).
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, orchestration (LangChain, LlamaIndex), RAG.
• Programming in Python, JavaScript for scripting and integrations.
• Strong problem-solving for integrations and customer ecosystems.

Nice to have

• Experience with iPaaS (n8n, Zapier) and data flow management.
• Familiarity with telephony/voice systems (SIP, CCaaS, PSTN).

Culture & Benefits

• Competitive compensation with equity, performance incentives.
• Comprehensive medical, dental, vision insurance; 401(k) plan.
• Unlimited flexible PTO, 10 holidays, Winter Break, paid parental leave.
• Quarterly lifestyle stipend, monthly mobile/internet stipend, pre-tax commuter benefits.
• Autonomy in scaling GenAI platform for customer experience.