Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing and nurturing engagement and retention of national enterprise clients within the multifamily technology sector with an accent on customer retention and product adoption. Focus on establishing trust-based relationships, monitoring customer health indicators, and collaborating cross-functionally to prevent churn.

Location: Remote (Must be based in the US and authorized to work in the US)

Salary: $80,000–$90,000 Base + Variable

Company

hirify.global provides industry-leading SaaS technology solutions designed to improve real estate property performance and talent management.

What you will do

• Establish and maintain trust-based relationships with national enterprise clients as the primary point of contact.
• Drive product adoption and maximize value through education and collaborative onboarding plans.
• Monitor customer health indicators and execute success plans to proactively prevent churn.
• Conduct quarterly client success reports to ensure goals are met and products are optimized.
• Analyze customer data to identify trends and share insights with product teams to shape the roadmap.
• Collaborate cross-functionally with Finance, Support, Product, and Sales to ensure satisfaction.

Requirements

• Must be based in the US and authorized to work in the US at the time of hire (no visa sponsorship).
• 7+ years of experience in the multifamily industry or as a CSM at a SaaS company.
• Proven experience in Customer Success or Account Management with Enterprise Clients.
• Expertise with CRM and customer success tools (e.g., Salesforce, Gong).
• Strong project management skills and ability to manage multiple enterprise accounts simultaneously.
• Bachelor's degree in business, marketing, or a related field preferred.

Nice to have

• Experience with Claude, Slack, G-Suite, and QuotaPath.

Culture & Benefits

• Remote-based position with a preference for EST time zone alignment.
• Comprehensive health, dental, and vision insurance.
• Financial benefits including 401K, life insurance, and disability insurance.
• Paid Time Off (PTO).
• Collaborative, flexible, and rapidly changing work environment.