Ecommerce Customer Support & Sales Specialist (AI)

TL;DR

Ecommerce Customer Support & Sales Specialist (eCommerce/AI): Managing high-volume customer inquiries and support tickets for a B2B Voice AI solutions provider with an accent on revenue generation and B2B outreach. Focus on converting leads, upselling products, and increasing customer lifetime value through personalized communication.

Location: Must be based in Mexico, Jamaica, Belize, Honduras, or Brazil

Company

A B2B Voice AI solutions company that helps businesses automate customer interactions, lead handling, and appointment scheduling.

What you will do

• Manage high-volume inquiries via email, chat, and tickets with professional and empathetic communication.
• Identify and execute upselling and cross-selling opportunities to drive revenue growth.
• Conduct B2B outreach to organizations and schools for bulk orders and partnerships.
• Maintain accurate customer records and track interactions using CRM tools like Klaviyo and Postscript.
• Analyze customer trends to provide actionable feedback for internal process improvements.

Requirements

• 2+ years of experience in customer service with a strong focus on sales or revenue generation.
• Must be located in Mexico, Jamaica, Belize, Honduras, or Brazil.
• Proven experience in eCommerce environments.
• Strong written and verbal communication skills for converting leads and managing customer relations.
• Proficiency with CRM systems and support ticketing tools.

Culture & Benefits

• Full remote work flexibility.
• Opportunity to work with a global staffing agency connecting top-tier talent with innovative companies.
• Environment focused on professional growth within a fast-paced AI-driven sector.