Customer IT Support Specialist (Fintech)

TL;DR

Customer IT Support Specialist (Fintech): Managing technical issues for clients and monitoring critical infrastructure with an accent on incident response and cross-team coordination. Focus on minimizing system downtime, identifying root causes of incidents, and optimizing the monitoring function.

Location: Worldwide (Remote); relocation support available to hubs in Cyprus, Georgia, Serbia, or Kazakhstan.

Company

hirify.global is a fintech company focused on creating innovative and revolutionary financial solutions.

What you will do

• Monitor the health of critical company services and infrastructure.
• Respond to major incidents by classifying, prioritizing, and escalating them to appropriate technical teams.
• Coordinate actions across multiple teams to ensure the fastest possible resolution of incidents.
• Keep internal stakeholders updated on incident status and resolution progress.
• Organize post-incident recovery actions and customer communication.
• Participate in post-incident reviews to identify root causes and improve future responses.

Requirements

• 1+ years of experience in 24/7 support or monitoring roles.
• Understanding of how large-scale IT systems work and interact.
• Basic knowledge of SQL and APIs.
• High sense of responsibility and strong self-organization skills.

Nice to have

• Experience working with ITSM systems.
• Experience using log collection and visualization tools such as Grafana, ELK, or Kibana.
• Experience building a monitoring function, including alert setup and dashboard creation.

Culture & Benefits

• Relocation support to hubs in Cyprus, Georgia, Serbia, or Kazakhstan for the employee and their family.
• Flexible work arrangement: either from one of the offices or fully remote.
• Comprehensive healthcare coverage.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget for mental health and fitness activity reimbursements.
• Vacation policy including 20 days of annual leave and paid sick leave.