Onboarding Consultant (AI)

TL;DR

Onboarding Consultant (AI/SaaS): Managing the initial customer lifecycle for AI Voice Agents (AIVA) to ensure successful implementation and adoption with an accent on technical setup and project coordination. Focus on driving product adoption, designing use cases, and solving technical roadblocks to maximize customer value.

Location: Hybrid in Barcelona, Spain (4 days in-office)

Company

hirify.global is a global AI-powered business calling platform serving over 30,000 professionals worldwide.

What you will do

• Own the first three months of the AI Voice Agent (AIVA) customer lifecycle to ensure successful go-live.
• Serve as the customer's project manager, coordinating with technical support for seamless implementation.
• Drive product adoption by guiding customers through setup, use case design, and rollout.
• Act as a product expert, sharing best practices for AI workflows and connected tools.

Requirements

• Proven experience as an onboarding specialist in a B2B SaaS environment.
• Comfortability with AI tools such as ChatGPT, Gemini, or Claude.
• Technical proficiency in tools like Zapier, Make, HubSpot, and Zendesk.
• Fluency in English is required.
• Must be based in Barcelona, Spain for a hybrid work arrangement.

Nice to have

• Fluency in Spanish.
• Experience in business calling software, cloud communication, or AI solutions.

Culture & Benefits

• Unlimited Paid Time Off and designated Volunteering Days.
• 1-1 coaching sessions, Leaders Academy, and a Learning and Development budget.
• Recharge Fridays once per quarter and a fitness allowance.
• Work equipment (MacBook) and referral bonuses.

Hiring process

• Introductory call with the Talent Acquisition Team.
• Interview with the hiring manager.
• Case study presentation to demonstrate skills.
• Culture Bar Raiser call.