Operational Onboarding Manager (Healthtech)

TL;DR

Operational Onboarding Manager (Healthtech): Managing the onboarding journey and providing ongoing operational support for strategic key accounts with an accent on operational excellence and admin experience. Focus on designing scalable onboarding processes, handling complex payroll and billing issues, and training account administrators.

Location: Must be based in Belgium (remote with occasional onsite visits)

Company

hirify.global is a vertically integrated health partner uniting insurance and smart healthcare delivery to make prevention the new norm of care.

What you will do

• Onboard and train admins on hirify.global's product, workflows, and best practices via remote and occasional onsite sessions.
• Manage end-to-end admin support for a portfolio of 5-10 key accounts, resolving complex requests and investigating issues.
• Handle sensitive operational conversations regarding affiliations, payroll management, invoicing, and billing.
• Identify recurring pain points to design and scale new guidelines, playbooks, and internal processes.
• Collaborate with Key Account Managers, Pre-Sales, and Product Specialists to remove blockers and improve the product.

Requirements

• Excellent structured written and oral communication in both Dutch and English.
• Must be located in Belgium.
• Previous experience in B2B customer-facing roles such as Customer Success, teaching, or communication.
• Strong problem-solving skills with the ability to structure problems and identify solutions.
• Ability to manage multiple competing priorities autonomously in a fast-paced environment.

Nice to have

• Understanding of the Belgian healthcare system.
• Experience in sales-facing roles (e.g., Account Executive).

Culture & Benefits

• Fair rewards including generous equity packages for permanent contracts.
• Flexible work environment with home office equipment sponsorship or sponsored co-working hubs.
• High-end equipment: MacBook Pro, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and working hours.
• Comprehensive health insurance for employees and their families.
• Dedicated personal coaching for every employee from day one to maximize impact and growth.