Customer Loyalty Member – Onboarding Private Banking (Fintech)

TL;DR

Customer Loyalty Member – Onboarding Private Banking (Fintech): Managing the end-to-end onboarding process for Private Banking clients with an accent on coordination between operations, risk/compliance, and stakeholders. Focus on reducing onboarding lead times, ensuring first-time-right quality, and driving data quality management.

Location: Brussels, Belgium (Onsite)

Company

hirify.global is a global financial services provider focused on banking innovation and operational excellence.

What you will do

• Own the end-to-end onboarding process from intake through coordination and monitoring to closure.
• Coordinate stakeholders including Private Bankers, Client, Financial Crime Prevention, Tax, and IT to manage dependencies.
• Execute operational activities, including system inputs in IRIS and AAA and administrative onboarding steps.
• Contact clients via email and phone to support data and document collection.
• Monitor lead times and quality using KPIs and dashboards to trigger corrective actions.
• Lead initiatives for data quality management across the full client lifecycle.

Requirements

• Strong operational excellence in prioritization, disciplined follow-up, and stakeholder management.
• Professional experience interacting with clients via email and phone.
• Solid understanding of KYC/AML and operational controls in a regulated environment.
• Data-driven approach with the ability to use KPIs and dashboards to monitor backlogs and quality.
• Full professional proficiency in French and Dutch (national languages).
• Good proficiency in English.

Nice to have

• Experience with onboarding or remediation operating models (playbooks, entry/exit criteria).
• Familiarity with documentation lifecycle processes and tools.
• Experience with operational steering and reporting cadences using KPIs.

Culture & Benefits

• Opportunity to build an expert-driven onboarding setup that improves predictability and speed.
• High-impact, cross-functional work environment collaborating with Commercial, FCP, and Product/IT teams.
• Professional growth in execution excellence, stakeholder steering, and operational management.
• Direct impact on client and employee experience (CEX) and time-to-invest outcomes.