Account Director, Client Experience

TL;DR

Account Director, Client Experience (Digital Marketing): Driving performance through integrated marketing tactics across paid, owned, and earned channels for B2B, Consumer Services, CPG/Retail, Fashion, Lifestyle/Ecommerce, or Enterprise clients with an accent on client-centric communication, strategy development, and data-driven insights. Focus on leveraging AI technologies, Nova ecosystem, and business metrics like LTV:CAC and MER to optimize campaigns, ensure client retention, and expand services.

Location: Remote, in-office, or hybrid for anyone legally eligible to work in the U.S.

Company

Tech-enabled growth marketing firm offering SEO, content marketing, paid media, social, PR, influencer, email/SMS, CRO, retail marketing, and creative services powered by proprietary technology nova for data-driven marketing and M&A diligence.

What you will do

• Employ AI technologies and leverage Nova ecosystem to enhance business processes and department operations
• Establish strong client relationships through monthly check-ins, feedback, and opportunity sharing
• Guide account teams on comprehensive marketing strategies across paid, owned, and earned channels to meet business objectives
• Leverage data analytics for strategic insights, clear reporting, and actionable optimizations using business metrics
• Lead client retention, contract renewals, service expansions, and manage portfolio of $175K+ monthly recurring revenue
• Coach and develop account teams through servant leadership and timely feedback

Requirements

• Legally eligible to work in the U.S.
• Bachelor's Degree in Marketing, Communication, or related discipline
• 8+ years digital marketing experience in strategic planning, consumer insights, digital integration, and client services, ideally in agency
• Proven track record of high customer satisfaction
• Extensive CRM or Marketing Operations experience (e.g., Salesforce, Shopify, Hubspot)
• Experience with business metrics like LTV:CAC, MER; campaign leadership in multi-channel environments
• Strong relationship-building with executives; self-starter with entrepreneurial spirit

Culture & Benefits

• Base salary + commission opportunities
• Robust medical, dental, vision insurance with up to 100% employer contribution; 401(k) with 4% match
• Unlimited Time Off from day one; 12 US holidays + 2 mental health recharge days; up to 4 hours quarterly Volunteer Time Off
• Fully flex work: full-remote, in-office, or hybrid; $100 WFH stipend
• Employee Assistance Program; ongoing development programs; quarterly awards with prize money
• Opportunities for growth, leadership, and DEI initiatives