VIP Customer Support Representative

TL;DR

VIP Customer Support Representative: Communication with VIP customers through live chat and emails, resolving issues and queries with an accent on prompt and empathetic attitude. Focus on maintaining product knowledge, performing first-step investigations, and escalating advanced queries to relevant departments.

Location: Remote with shifts in Cyprus local time (10:00-22:00 or 22:00-10:00)

Salary: €2,000-€3,000 gross + performance bonus

Company

Fast-growing B2B service provider based in Cyprus developing, maintaining, and deploying IT and customer services for global businesses.

What you will do

• Communicate with VIP customers via live chat and emails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve VIP customers’ issues and queries.
• Keep up to date with products, terms, offers, and functions.
• Report and escalate advanced queries to relevant departments.
• Perform first-step investigations on queries and issues.

Requirements

• Proficiency in written and verbal English with excellent language skills.
• Strong communication abilities for effective interaction.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively in a multitasking environment.
• 4+ years experience in online customer support mandatory.

Culture & Benefits

• Competitive remuneration package with performance-based monthly bonuses.
• Work schedule: 4 days on, 4 days off.
• Flexible remote work.
• Dynamic, forward-thinking European company environment.