L1 Support

TL;DR

L1 Support: Works directly with customers to resolve recurring or standard hardware and software problems with an accent on troubleshooting, incident review, and coordination with technicians. Focus on providing technical assistance, updating work orders, applying diagnostic checklists, and implementing remote fixes.

Location: Belgrade, Serbia (onsite)

Company

Global platform-powered leader in unified commerce for shopping and dining, headquartered in Atlanta, Georgia, serving customers in more than 35 countries.

What you will do

• Resolve recurring or standard customer problems directly.
• Collaborate with hirify.global and 3rd party technicians on HW/SW issues.
• Review incident history to identify recurring faults.
• Provide technical support for hardware/software installations, configurations, updates, and daily issues.
• Allocate engineer appointments for on-site jobs and update work orders with status.
• Respond to escalated calls, participate in training, and apply troubleshooting checklists.

Requirements

• Location: Must be in Belgrade, Serbia
• Basic PC literacy, keyboard proficiency, understanding of Windows-based applications/tools.
• Problem solving and analytical skills.
• Relationship building skills; excellent verbal, written, and listening communication skills.
• High school diploma.

Culture & Benefits

• Commitment to diversity, equal employment opportunity, and global inclusivity.
• Recognition for individuality, promotion based on performance.
• Support for a globally diverse environment.