Tax Support Executive (Fintech)

TL;DR

Tax Support Executive (Fintech): Providing technical support for tax, accounting, and payroll software with an accent on troubleshooting system issues and guiding users through software migrations. Focus on diagnosing complex software queries, leveraging AI-powered tools for efficiency, and improving the knowledge base.

Location: Hybrid (UK and Ireland)

Company

hirify.global provides a suite of industry-leading software solutions designed for accountants and bookkeepers across the UK and Ireland.

What you will do

• Provide direct technical support via phone and email for award-winning tax software solutions.
• Research, diagnose, and resolve system issues for end-users to ensure confident outcomes.
• Guide customers through software migration journeys to hirify.global's cloud-hosted platform.
• Manage support queries and ticketing via the Zendesk Service portal.
• Create and maintain support articles and guidance materials for knowledge management.
• Utilize AI-powered tools for intelligent search and automated ticket categorization.

Requirements

• 2 years of experience in customer support.
• Bachelor’s qualification in a related area.
• Experience supporting Windows and SaaS applications.
• Strong communication and rapport-building skills, especially via phone.
• Must be based in the UK or Ireland for hybrid work.
• Proficiency with SaaS platforms and digital tools.

Culture & Benefits

• Performance-based bonus and educational assistance.
• 25 days annual leave.
• Company pension (up to 5% contribution), health insurance, and life insurance.
• Hybrid working opportunities.
• Free onsite food and parking.
• Inclusive workplace with regular company events.

Hiring process

• Initial application, hiring manager review, and screening call with the recruitment team.
• Psychometric testing followed by two rounds of interviews.
• Conditional offer, reference checks, and right-to-work verification.