Service Desk Engineer (Fintech)

TL;DR

Service Desk Engineer (Fintech): Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues like HTTP flows, API errors, web integrations, and performance problems with an accent on standardizing solutions and maintaining playbooks. Focus on proactive log analysis, bug investigation, task automation, and improving monitoring and on-call processes.

Location: Fully remote, work from anywhere in Europe

Company

hirify.global is a GCC-based FinTech unicorn valued at $4.5 billion, enabling interest-free payment splitting for over 40,000 brands and generating $10 billion in annual transaction volume.

What you will do

• Handle and troubleshoot complex support requests with root cause analysis (HTTP flows, API errors, browser issues, performance).
• Standardize solutions, create and maintain instructions/playbooks for L1/L2 engineers.
• Investigate product bugs and customer errors, collaborate with Product and Engineering on resolutions.
• Proactively analyze logs for root causes, bottlenecks, and patterns.
• Analyze production issues and define tasks for Engineers to fix them.
• Automate routine tasks to boost efficiency and participate in on-call duties.

Requirements

• English B1 or higher
• Strong troubleshooting and problem-solving skills
• Jira at administrator level
• Work with logs/monitoring tools (Datadog, Grafana, Kibana)
• Tools for automating administrative tasks
• Understanding of software development principles
• Simple SQL queries
• Process management, teamwork, proactivity

Nice to have

• Google Cloud experience
• Scripting in Bash, Python, Golang
• Incident management (SEV process, on-call)
• Fintech company experience
• Startup experience

Culture & Benefits

• Full-time B2B contract with up to 20% tax allowance
• Fully remote from anywhere in Europe
• 22 paid leave days annually
• Stock options (ESOP) in pre-IPO company
• Flexi benefits for wellness, travel, or learning
• High-performing international engineering team

Hiring process

• Applied → Review → Intro Call
• Technical Interview → Final Interview → Hired