Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Resolving customer technical issues and performing root-cause analysis using observability tools with an accent on AI and automation. Focus on building monitoring dashboards, writing automation scripts, and collaborating with development teams.

Location: You can work from anywhere in the world

Company

hirify.global provides services in the Fintech industry.

What you will do

• Investigate and resolve customer technical issues via helpdesk and Slack.
• Perform root-cause analysis using observability tools (Grafana, Datadog).
• Build and maintain monitoring dashboards to track service health and detect anomalies.
• Write simple automation scripts (Python) for bulk operations.
• Leverage AI tools (Claude, Cursor, ChatGPT) to accelerate troubleshooting.
• Collaborate with development, DevOps, and product teams via Slack and Jira.

Requirements

• 2+ years of experience in technical support or TechOps roles (FinTech experience preferred).
• Background in Forex or Crypto.
• English proficiency at C1 level.
• Experience working with CRM platforms.
• Ability to determine when a problem needs escalation and provide complete technical context.
• Practical experience using LLMs (Claude, ChatGPT, Gemini, Cursor or similar) as daily work tools.

Culture & Benefits

• Official employment from the first day, bonuses, annual employee review.
• Stability: clients are in different countries.
• Development: a lot of projects and products, which means increasing expertise in working with different technologies.
• Active corporate life: participation in thematic conferences and forums, corporate parties.
• Comfort: Offices are in different countries.