Customer Service and Pre-Sales Engineer (AI)

TL;DR

Customer Service and Pre-Sales Engineer (AI): Providing technical guidance, deployment support, and pre-sales excellence for an enterprise agentic AI trust layer with an accent on graph databases, IAM protocols, and AI integration. Focus on delivering POCs, optimizing customer platform adoption, and bridging the gap between sales and engineering.

Location: Must be based in either Calgary, Canada or London, England

Company

hirify.global is a pioneer in data trust and AI enablement, building the trust and decision layer for enterprise agentic AI using a live context graph.

What you will do

• Provide expert technical guidance to customers during deployment, integration, and platform operation.
• Deliver high-impact Proof of Concepts (POCs), product demonstrations, and strategic architectural recommendations.
• Act as the technical evangelist during sales cycles, collaborating closely with Account Executives.
• Manage high-need clients through long-term technical engagements to ensure successful platform adoption.
• Bridge the gap between Customer Experience and Sales teams to improve product impact and customer satisfaction.

Requirements

• Location: Must be based in Calgary, Canada or London, England
• Strong expertise in graph databases, specifically Neo4j and the Cypher query language.
• Experience with IaC principles and the Terraform workflow (init, plan, apply).
• Proficiency in implementing data flows via REST APIs and Apache Kafka/Confluent.
• Development experience with Python, Javascript, React, or Go.
• Technical expertise in IAM protocols, specifically OAuth 2.0 and AuthZEN.

Nice to have

• Experience developing AI Agents using Python.
• Familiarity with LLM integration patterns (e.g., RAG), MCP for data connectivity, and A2A for multi-agent orchestration.

Culture & Benefits

• Flexible working hours with hybrid and remote options.
• Competitive salary, comprehensive benefits, and an employee stock ownership plan.
• Annual global offsite gatherings for team bonding.
• Fast-paced, collaborative, and supportive global work environment.
• Opportunities for career advancement within a pioneering AI company.