Technical Support Engineer (Web3)

TL;DR

Technical Support Engineer (Web3): Managing global value transfer infrastructure and ensuring seamless digital asset and fiat transactions with an accent on technical troubleshooting and internal tooling. Focus on identifying bugs in complex code, building monitoring dashboards, and managing incidents for enterprise partners.

Location: Remote (any location)

Company

hirify.global is a leading crypto and stablecoin infrastructure platform powering the next generation of financial services.

What you will do

• Perform deep-dive technical troubleshooting of complex code and client integrations to identify bugs and bottlenecks.
• Collaborate with Engineering to escalate and prioritize product gaps and client feedback.
• Build internal tools, scripts, and dashboards to optimize support processes and monitor API health.
• Develop alerts, monitors, and runbooks to proactively identify infrastructure issues.
• Manage critical incidents for enterprise partners on key applications and infrastructure.

Requirements

• 3+ years of experience in technical client-facing support, solutions engineering, or software development.
• Strong understanding of REST APIs, SDKs, websockets, and webhooks.
• Ability to write SQL queries for data retrieval and analysis.
• Proficiency in Python, Javascript/Typescript, Golang, or Rust.
• Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
• Ability to communicate technical issues clearly to both technical and non-technical stakeholders.

Nice to have

• Experience working with Docker, Kubernetes, and other infrastructure components.
• Background in fintech, SaaS, or other fast-moving industries.
• Basic understanding of blockchains, crypto, and web3 technologies.

Culture & Benefits

• Chance to earn equity.
• Yearly stipends for WFH and Learning & Development (L&D).
• Comprehensive Healthcare, Vision, and Dental insurance (U.S. only).
• Maternity and Paternity leave after 6 months of employment.
• WeWork All Access Membership.