Service Desk Engineer (Fintech)

TL;DR

Service Desk Engineer (Fintech): Participating in incident recording and resolution with an accent on Terraform, SRE fundamentals, and scripting in Go/Python. Focus on communication with engineering leads and product managers, and identifying bottlenecks.

Location: Remote/Poland. Work from anywhere in Europe.

Company

hirify.global creates financial freedom in the way people shop, earn and save by reshaping their relationship with money.

What you will do

• Use Terraform for infrastructure management.
• Apply SRE fundamentals, including SLO/SLI, error budget, and toil management.
• Write scripts/CLIs in Go/Python against REST APIs to export data to a database.
• Manage Jira Service Management, including JQL/CRUD, webhooks, and SLA/escalations.
• Deploy small tasks on Google Cloud Run/Functions and use BigQuery.
• Participate in incident recording and resolution, collaborating with engineering and product teams.

Requirements

• Prior hands-on experience with Terraform.
• Strong understanding of SRE fundamentals.
• Proficiency in Go/Python for scripting against REST APIs.
• Experience with Jira Service Management API and Automation.
• Basic knowledge of Google Cloud Platform (GCP).
• Communication (English B2+): ability to run war-rooms and facilitate meetings.

Nice to have

• Experience with Google Cloud Functions (GCF).
• Experience in fintech.
• Knowledge of Kubernetes components.

Culture & Benefits

• Full-time B2B contract.
• Fully remote setup, work from anywhere in Europe.
• Up to 20% tax allowance.
• 22 paid leave days annually.
• Stock options (ESOP) in a fast-scaling, pre-IPO company.
• Flexi benefits for wellness, travel, or learning.

Hiring process

• Stage 3: HR call @hirify.global
• Stage 4: Technical interview @hirify.global
• Stage 5: Final interview @hirify.global