Service Planner - Czech

TL;DR

Service Planner (Czech): Manage incoming service requests, plan, prioritize, assign, and monitor tasks for field technicians worldwide with an accent on timely delivery, contractual compliance, and resource efficiency. Focus on driving execution, resolving issues, and ensuring customer requirements are met in a dynamic global support environment.

Location: Belgrade (hybrid)

Company

Leader in financial access solutions, optimizing branches and self-service for institutions and retailers globally with 20,000 employees headquartered in Atlanta.

What you will do

• Manage incoming service requests efficiently and assign to technicians
• Prioritize, monitor progress, and ensure prompt service delivery per contracts
• Maintain communication with technicians and internal teams for updates
• Drive execution of field activities within assigned geographies
• Identify resource issues and productivity gaps, sharing insights effectively
• Resolve unique circumstances and prevent contractual misses

Requirements

• Minimum C1 Czech and B2 English language skills
• Excellent communication, interpersonal, writing, speaking, and presentation skills
• Strong organizational skills and multitasking ability
• Sense of urgency in daily tasks
• Willingness to work shifts (8:00-20:00)

Culture & Benefits

• Flexible hybrid model in Belgrade campus office
• Private medical insurance for you and dependents
• Performance-based bonuses and rewards
• Professional development via NCR University and LinkedIn Learning
• Wellness programs, fitness support, and employee counseling
• Referral bonuses, baby bonus, New Year gifts for kids, and partner discounts