Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of approximately 100 accounts to ensure customer satisfaction and business growth with an accent on ROI demonstration and relationship management. Focus on mitigating churn risk, conducting proactive outreach, and analyzing user engagement data to drive product adoption.

Location: Remote (US); candidates outside the US may be considered, but must be able to work PST/MST hours.

Salary: $59,000 – $78,900 USD (commission-eligible)

Company

hirify.global is a comprehensive software platform designed to help home service businesses optimize their operations and achieve business growth.

What you will do

• Act as the primary point of contact for ~100 accounts, managing relationships with customers and internal executive teams.
• Develop and execute customer-facing value plans to demonstrate ROI and maximize platform utilization.
• Conduct proactive outreach through phone and written communication to identify goals and resolve roadblocks.
• Analyze user engagement data to design targeted campaigns and mitigate churn risks.
• Manage account renewals and identify up-selling and cross-selling opportunities to maximize gross revenue retention.
• Collaborate with product and development teams to relay customer feedback for continuous improvement.

Requirements

• 2+ years of experience in customer-facing roles, customer success, or account management.
• Proven ability to drive business outcomes and a value-driven mindset.
• Strong de-escalation, problem-solving, and verbal/written communication skills.
• Ability to work PST/MST hours.
• Must be based in the US (preferred) or reside in a supported location.

Nice to have

• Experience with Salesforce, Gainsight, and Tableau.
• Background in sales or project management.
• Proficiency in hirify.global workflows and best practices.

Culture & Benefits

• Flexible time off and autonomous work support with leadership training and professional development.
• Comprehensive company-paid medical, dental, and vision insurance with HSA and FSA options.
• 401k matching and telehealth memberships (e.g., One Medical).
• Extensive family support including parental leave, fertility services (IUI/IVF), and adoption reimbursement.
• Additional perks such as pet insurance, legal advisory services, and financial planning tools.