Customer Success Manager (B2B SaaS)

TL;DR

Customer Success Manager (B2B SaaS): Drive customer health, retention, and resolution for high-value SaaS accounts using financial operations platform with an accent on cross-functional coordination, escalation management, and stakeholder alignment. Focus on stabilizing at-risk accounts, building actionable resolution plans, and translating finance/RevOps needs into internal actions.

Location: Remote (U.S.)

Company

hirify.global is the leading financial operations platform for B2B SaaS companies, helping teams automate billing, streamline revenue recognition, and gain real-time visibility into financial performance.

What you will do

• Serve as primary coordination point for customers needing cross-functional support, assessing challenges and building resolution plans with owners and timelines.
• Stabilize at-risk accounts, build trust with Finance, RevOps, and SaaS operators by understanding their goals and supporting complex workflows.
• Partner across Account Management, Support, Product, Professional Services, and Engineering to remove blockers and align on priorities.
• Act as voice of the customer, maintain momentum on issues, and monitor account health proactively.
• Help customers maximize hirify.global usage across billing, revenue recognition, and reporting; maintain discipline in Salesforce, ChurnZero, and Zendesk.

Requirements

• 3–6 years in Customer Success, Account Management, or similar in B2B SaaS.
• Proven ability to manage complex cross-functional situations, escalations, and account stabilization.
• Experience with finance, billing, or SaaS metrics (MRR, ARR, churn) preferred.
• Strong executive communication skills; highly organized and proactive in ambiguity.
• CPA certification is a plus.

Culture & Benefits

• Remote-first, flexible culture with remote/onsite/hybrid options.
• Health, dental, vision insurance; medical and dependent care flexible spending accounts.
• Paid monthly mental healthcare via Headspace; open PTO; 11 paid holidays including winter break.
• 401(k) with company match; MacBook laptop; paid parental leave.
• Collaborative, entrepreneurial environment with growth opportunities and professional development.