Manager, Customer Enablement

TL;DR

Manager, Customer Enablement (SaaS): Lead a team of CEMs partnering deeply with Mid-Market, Enterprise, and Strategic customers to drive engagement, adoption, and value realization with an accent on strategy shaping, team coaching, and operational excellence. Focus on scaling post-sales functions, influencing product strategy via customer voice, and ensuring exceptional experiences for high-growth SaaS platform.

Location: San Francisco, CA; New York, NY hubs or remote in the United States. In-person onboarding required.

Salary: $153,000 - $269,000 USD (annual base, localized for remote).

Company

hirify.global’s platform empowers teams to bring ideas to life through collaborative design, prototyping, and AI-accelerated iteration from anywhere.

What you will do

• Lead, manage, and grow a team of high-performing Customer Experience Managers (CEMs).
• Set goals, provide mentorship and coaching, and support career development.
• Partner cross-functionally with Sales, Support, Product, and Marketing to meet customer needs.
• Refine playbooks, best practices, processes, tooling, and reporting for operational excellence.
• Drive value delivery across enterprise customers and engage directly as escalation point.
• Represent customer voice internally to influence product strategy.

Requirements

• 3+ years formal people management in Customer Experience, Customer Success, or post-sales.
• 5+ years total in customer-facing roles at high-growth SaaS companies.
• Customer-first mindset with strategic thinking and execution skills.
• Proven ability to lead and scale teams through growth, fostering inclusive high-performance cultures.
• Excellent communication to engage diverse internal and external stakeholders.

Nice to have

• Familiarity with design systems, product development workflows, or hirify.global.
• Experience at design, collaboration, or productivity SaaS companies.
• Background in UX/UI, Design Ops, or Frontend Development.
• Fluency in Spanish or Portuguese.

Culture & Benefits

• Equity, competitive health/dental/vision, retirement with company match, parental leave, mental health support.
• Generous PTO, recharge days, learning & development stipend, work-from-home and cell phone reimbursements.
• Annual bonus for non-sales roles; inclusive culture valuing growth, curiosity, and diverse perspectives.
• Player-coach leadership dynamics in a high-growth environment.