Product Success Specialist (AI)

TL;DR

Product Success Specialist (AI): Managing the post-sale journey for AI Virtual Agents to ensure successful activation and long-term adoption with an accent on ROI demonstration and product optimization. Focus on translating customer usage patterns into actionable product feedback and solving complex configuration challenges to drive retention.

Location: Remote (Must be based in Canada)

Salary: $65,300 CAD - $97,900 CAD

Company

hirify.global provides comprehensive software solutions designed specifically for trades professionals to streamline their business operations.

What you will do

• Own the end-to-end onboarding experience for new AI Virtual Agent customers, from initial activation to active usage.
• Drive product adoption by tracking usage metrics and leading optimization sessions to unlock customer value.
• Manage a book of business with a sharp focus on retention, customer health, and measurable ROI.
• Handle first-level technical configuration and troubleshoot booking failures or support issues.
• Act as the voice of the customer by translating friction points into actionable feedback for the Product team.
• Partner with GTM and marketing teams to refine onboarding playbooks and feature adoption campaigns.

Requirements

• 2–4 years of experience in customer success, account management, or solutions engineering within a SaaS environment.
• Proven track record of managing the post-sale lifecycle: activation, adoption, retention, and renewal.
• Ability to handle technical configurations and troubleshoot product behavior under the hood.
• Data-driven mindset using adoption metrics and account trends to prioritize tasks.
• Must be based in Canada.

Nice to have

• Experience in the home services industry (e.g., GM or Ops Manager).
• Proficiency in Salesforce or similar CRM tools.
• BA/BS degree.

Culture & Benefits

• Flexible time off and support for autonomous work with ample L&D opportunities.
• Comprehensive company-paid medical, dental, and vision insurance for employees and dependents.
• RSP match and professional financial planning tools.
• Extensive parental support, including adoption reimbursement and Maven maternity services.
• Recognition programs such as Bonusly and peer-nominated awards.