Software Engineer - Customer Experience Engineering (AI)

TL;DR

Software Engineer - Customer Experience Engineering (AI): Developing and deploying LLM and agent-based architectures to automate global support and sales operations with an accent on troubleshooting automation and scalable evaluations. Focus on fine-tuning LLMs, developing agents, and implementing production-grade ML services using Java, Python, and Kubernetes.

Location: Warsaw, Poland

Company

hirify.global is a cloud data platform powering the era of the agentic enterprise.

What you will do

• Develop and refine ML models and LLM-based solutions critical to hirify.global’s business.
• Design and deploy LLM and agent-based architectures to streamline troubleshooting and eliminate bottlenecks.
• Implement projects across the tech stack, including Java and Python services hosted in hirify.global and Kubernetes.
• Design metrics and experiments to validate insights and ensure the reliability of internal and external tools.
• Collaborate with product management and design teams to define product vision and team planning.
• Use embeddings, clustering, and agents to detect widespread incidents and optimize discovery.

Requirements

• B.S. or M.S. degree in Computer Science or an equivalent discipline.
• 3+ years of professional software engineering experience.
• 1+ years of hands-on experience working with ML.
• Strong interest in state-of-the-art LLM-based solutions.
• Excellent verbal and written communication skills for collaborating with diverse peers.
• Must be based in Warsaw, Poland

Culture & Benefits

• Experimental mindset focused on rapidly testing emerging AI capabilities.
• Low-ego environment that thrives in dynamic and fast-moving settings.
• Opportunity to help redefine the future of work within a fast-growing global company.
• Focus on professional growth through the application of cutting-edge AI tools and frameworks.