Associate Solution Architect

TL;DR

Associate Solution Architect (AI/Threat Intelligence): Provide solutions-based support to key customers by mapping processes to platform capabilities and data modeling with an accent on threat intelligence and real-time event detection. Focus on eliminating bottlenecks, developing API integrations, interfacing with product managers, and delivering customer training.

Location: Remote (Romania)

Company

hirify.global is an AI-powered platform detecting real-time events, risks, and threats from public data across text, images, video, audio, and sensors in 150+ languages.

What you will do

• Map customer processes and structures into product capabilities and data modeling.
• Drive elimination of customer and internal bottlenecks for problem resolution.
• Engage customers on issues via Success Portal while learning the Threat Intelligence platform.
• Interface with Product Managers on behalf of assigned accounts.
• Provide use-case-specific training to customers.
• Handle other tasks based on business needs.

Requirements

• Location: Remote from Romania
• 1-2 years customer support experience in computer network security or Bachelor's in Computer Science/related or equivalent.
• Experience with Jira or similar ticketing solutions.
• Knowledge of security technologies: Linux, network architecture, firewalls, proxies, anti-virus, malware.
• Comfortable writing API integrations in dynamic environments.
• Excellent communication and presentation skills for external audiences including executives.

Culture & Benefits

• Flexible work arrangements and offices worldwide.
• Generous PTO, sick leave, and competitive benefits for wellness.
• Employee resource groups, professional development funds, and manager training.
• Culture of collaboration, empathy, allyship, and positive change.