Product Operations Specialist

TL;DR

Product Operations Specialist (Rides): Operational backbone for the Rides product team, managing stakeholder communications, designing processes and tools, and analyzing user feedback with an accent on efficiency, alignment, and actionable insights. Focus on improving workflows, surfacing trends from driver and rider feedback, and leading high-impact projects.

Hybrid model, including at least 12 monthly in-office days.

Company

One of the fastest-growing tech companies in Europe and Africa with over 200 million customers in 50+ countries.

What you will do

• Own stakeholder communications including executive summaries, weekly updates, and cross-team briefs.
• Design, document, and improve operational processes, SOPs, and escalation paths.
• Monitor and analyze driver/rider feedback from CS tickets, roundtables, and surveys to identify trends and create actionable briefs.
• Lead projects impacting user experience within Rides.
• Collaborate with PMs and analysts to ensure data-backed insights and recommended actions.

Requirements

• 2–4 years in product operations, business operations, program management, or similar in fast-paced tech.
• Clear and concise writing to distill complex updates into executive summaries.
• Process-minded with ability to spot inefficiencies and design workflows.
• Comfortable with data: pulling metrics, building reports, and analyzing numbers.
• Hands-on experience with Jira or similar tools and good ticket hygiene.
• Thrive in cross-functional settings building trust with PMs, analysts, and stakeholders.

Culture & Benefits

• Professional growth opportunities and career acceleration.
• Rewarding salary, stock options, wellness perks for physical and mental health.
• 5-year sabbatical: 1-month paid recharge.
• Annual company events and team gatherings.
• Hybrid flexibility with in-person collaboration.