Service Planner (EPI)

TL;DR

Service Planner (EPI) (Fintech): Drive planning and execution of Electronic Payment Institution services, coordinating with external partners and cross-functional teams to deliver seamless payment experiences with an accent on contract management, service processes, and operational stability. Focus on developing new services, optimizing functions, preparing documentation like BRD and user flows, and ensuring timely launches.

Location: Taipei

Company

hirify.global Pay Taiwan, building cashless payment solutions.

What you will do

• Interface with banks and external partners on contracts, commercial terms, and service planning while maintaining relationships.
• Lead new service development and existing function optimization, creating BRD, user flows, and specifications.
• Collaborate with local and cross-country teams (UX, dev, QA, marketing) for task handovers and progress tracking.
• Handle routine and non-routine tasks with departments to ensure stable service operations.

Requirements

• 5+ years in service planning, product, or project management; bank or EPI experience a plus.
• Heavy user of non-cash payments, familiar with EPI services and Taiwan regulations a plus.
• Excellent negotiation and communication for cross-departmental and international collaborations, including banks and agencies.
• Strong problem-solving to integrate info and provide quick solutions.
• Proactive, adaptable to fast changes, delivers under pressure.
• Fluent in Mandarin and advanced English.

Culture & Benefits

• Work in a cross-functional, cross-country environment.
• Opportunities to contribute to making Taiwan cashless.
• Collaborative teams focused on seamless payment experiences.