Customer Trust and Experience Consultant (Fintech)

TL;DR

Customer Trust and Experience Consultant (Fintech): Managing technical and financial customer queries for a global payment platform with an accent on maintaining user trust and improving product operations. Focus on identifying customer pain points, collaborating with product teams, and refining AI tools to enhance service quality.

Location: Remote (Must be based in Sweden)

Salary: 400 SEK per hour (approx. 16,000 SEK/month for 40h)

Company

hirify.global is a global fintech leader providing payments and shopping services to over 111 million active users.

What you will do

• Handle technical and financial customer queries via phone, chat, and email.
• Identify trends and provide feedback to improve products and operations.
• Collaborate cross-functionally with product teams to drive strategic CX improvements.
• Utilize and help refine leading AI tools to enhance customer trust.
• Influence the way the company builds trust and solves user problems.

Requirements

• Fluent Swedish (native or near-native).
• Business proficiency in English.
• Right to work in the European Union.
• Must be registered for F-skatt (Swedish tax status for self-employed).
• Background in tech, operations, finance, business, or being a senior university student (year 2+).
• Own hardware: Laptop (Windows 11/macOS 15+), headset, and stable internet (20 Mbit/s+).

Culture & Benefits

• 100% flexibility in working hours and location within Sweden.
• Competitive hourly compensation with additional bonus incentives.
• High level of autonomy and opportunity to impact product processes.
• Experience working with advanced AI tools in a fintech environment.