Junior Customer Service & Operations Representative (Medtech)

TL;DR

Junior Customer Service & Operations Representative (Medtech): Managing shipping, receiving, and data processing for cardiac health devices with an accent on operational excellence and patient experience. Focus on coordinating patch device logistics, ensuring data accuracy in medical systems, and resolving customer inquiries.

Location: Onsite in Bagshot, United Kingdom (hybrid or remote working is not available)

Company

hirify.global is a leading digital healthcare company creating wearable biosensors and cloud-based analytics for cardiac health solutions.

What you will do

• Manage shipping and receiving of patch devices, ensuring specifications are met and data is uploaded correctly.
• Process device intake, including de-kitting, patient verification, and data entry into Z-trans and Zeus QA tools.
• Handle customer service inquiries and troubleshoot issues related to products and patient enrollment.
• Maintain accurate documentation, including bills of lading, invoices, and shipping notices.
• Collaborate across departments to improve service offerings and ensure quality system requirements are met.

Requirements

• Must be based in the UK and able to work onsite in Bagshot.
• Strong IT and data entry skills, including MS Outlook, Word, Excel, and Teams.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team and independently.
• Physical ability to perform tasks involving reaching, bending, and sitting.
• Secondary School and College qualifications preferred.

Nice to have

• Experience with Salesforce.

Culture & Benefits

• Private Medical and Dental insurance.
• Pension scheme with company matching.
• Employee Stock Purchase Plan and Life Assurance.
• Unlimited access to learning platforms.
• Family-friendly policies and paid holidays/leave.
• Inclusive culture with a dedicated Cultural Committee and charity events.