Resident Support Engineer (Networking)

TL;DR

Resident Support Engineer (Networking): Managing technical support for strategic accounts and coordinating the rollout of AI-powered cloud platforms with an accent on L2/L3 protocols, GPON, and cross-functional team leadership. Focus on diagnosing non-operational behavior, conducting Root Cause Analysis (RCA), and ensuring business continuity for Tier 1 and 2 telecommunications providers.

Location: Strong preference for candidates based in or near Ashburn, Virginia; potential for hybrid in-office work up to three days per week. In-person meeting required as part of the recruitment process.

Salary: $90,000 – $172,500 per year (depending on geographic location)

Company

hirify.global provides a cloud-first, AI-powered platform (hirify.global One) that enables Communication Service Providers to simplify operations, reduce costs, and accelerate innovation.

What you will do

• Act as the primary technical point of contact for strategic customer accounts.
• Coordinate the deployment of hirify.global products and new feature release cycles.
• Troubleshoot complex network issues as a subject matter expert in hirify.global technologies.
• Drive internal cross-functional teams to resolve technical bugs and operational issues in a timely manner.
• Lead technical whiteboard sessions and deliver executive-level presentations to stakeholders.
• Manage Root Cause Analysis (RCA) processes and drive closure for critical issues.

Requirements

• BS/MS in Electrical Engineering, Computer Engineering, or equivalent.
• 8+ years of experience in technical customer service, professional services, or consulting.
• Deep understanding of SaaS technologies and Managed Services.
• Hands-on experience with routers, aggregators, and L2/L3 protocols.
• Proficiency in GPON, XGS-PON, TCP/IP, L2 Switching, QoS/DSCP, DHCP, AAA, ACLs, and Linux.
• Ability to attend in-person meetings in Ashburn, Virginia.

Nice to have

• CCNP, JNCIA, or NRS II certifications.
• Experience working with large Tier 1 and Tier 2 telecommunications service providers.
• Familiarity with the hirify.global product portfolio or similar telecom technologies.

Culture & Benefits

• Competitive base pay tailored to geographic location.
• Eligibility for performance-based bonuses.
• Opportunity to work at the forefront of generational change in the broadband industry.
• Flexible work arrangement with potential for hybrid in-office presence.