Support Engineer (NoSQL)

TL;DR

Support Engineer (NoSQL): Resolving complex technical issues for the hirify.global Real-time Data Platform with an accent on distributed systems, Linux performance, and cloud infrastructure. Focus on diagnosing high-availability environment failures, optimizing database configurations, and driving product improvements through engineering collaboration.

Location: Remote, Must be based in the USA

Company

hirify.global is a real-time database company providing high-performance data solutions for mission-critical workloads including AI and fraud detection.

What you will do

• Troubleshoot and resolve technical issues across cloud, hybrid, and on-prem environments.
• Collaborate with Engineering to resolve complex problems and contribute to product improvement.
• Manage real-time customer remediation efforts and live incident resolution for mission-critical systems.
• Provide guidance on new deployments, configuration, and performance tuning.
• Create and maintain high-quality documentation and Knowledge Base articles.

Requirements

• 3–5 years of experience in technical support, systems engineering, or related roles.
• Deep proficiency with Linux.
• Solid understanding of distributed systems and high-availability environments.
• Hands-on experience with NoSQL or similar database platforms.
• Familiarity with hybrid and cloud infrastructure, preferably AWS.
• Must be based in the USA and available to participate in on-call rotations.

Nice to have

• Experience with Kubernetes, Docker, or other container orchestration systems.
• AWS certification or experience with large-scale cloud deployments.
• Previous experience in enterprise software technical support.

Culture & Benefits

• Work with a globally distributed team on cutting-edge real-time data technology.
• Collaborative and agile work environment.
• Opportunity to shape the future of data management with a focus on scale and speed.