Technical Program Manager (AI Infrastructure)

Location: Redwood City, CA

Salary: $220,000 – $260,000 + Equity

Company

Character.AI is an interactive entertainment platform that leverages AI to empower users to connect, learn, and tell stories through millions of AI characters.

What you will do

• Lead planning and execution of major AI infrastructure initiatives spanning training pipelines, data systems, model evaluation, and inference/serving.
• Partner with engineering, research, and product teams to translate model needs into infrastructure roadmaps and prioritize critical initiatives.
• Track key infrastructure metrics including reliability, latency, throughput, and cost efficiency.
• Manage capacity planning and resource allocation to ensure infrastructure scales with model and product growth.
• Serve as the primary bridge between internal engineering teams and external AI cloud providers.
• Identify bottlenecks in infrastructure workflows to improve tooling, automation, and developer velocity.

Requirements

• 5–8 years of experience in program management, technical operations, or product execution in a fast-moving technical environment.
• Proven ability to lead complex, multi-team initiatives spanning engineering and infrastructure systems.
• Technical understanding of GPU clusters, AI accelerator chips, and cloud providers.
• Experience working with distributed systems, cloud infrastructure, or platform development.
• Strong communication skills to bridge technical and non-technical stakeholders.
• Analytical mindset with experience using data to inform decisions and measure impact.

Culture & Benefits

• Opportunity to shape a new entertainment paradigm in a unicorn-status company.
• Fast-paced environment operating at the intersection of AI research and production.
• Competitive compensation package including equity.
• Inclusive work culture that values diversity and equal opportunity.