4 дня назад
Customer Support Agent (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Agent (iGaming): Providing assistance for Casino, eSports, and Sports products across chat and email with an accent on technical troubleshooting and client satisfaction. Focus on resolving user inquiries, explaining platform rules, and ensuring first-contact resolution in a 24/7 environment.
Location: Fully remote, worldwide
Company
is an iGaming platform specializing in Casino, eSports, and Sports betting.
What you will do
- Provide prompt assistance via chat and email regarding deposits, current offers, and bet settlements.
- Perform technical troubleshooting to guide clients through problem-solving processes.
- Collaborate with a diverse remote team to ensure seamless communication and a positive culture.
- Work independently to make informed decisions and address complex customer needs.
Requirements
- Previous experience in customer service.
- Fluency in English.
- Tech-savvy with the ability to quickly adapt to new tools and software.
- Flexibility to work varying shifts in a 24/7 support team.
Nice to have
- Experience in the iGaming sector.
- Knowledge and experience with cryptocurrency.
- Fluency in Turkish, French, Spanish, or Japanese.
Culture & Benefits
- 25 days of PTO.
- Equipment allowance.
- Flexible remote work environment.
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