Service Planner

TL;DR

Service Planner: Manage customer inquiries, service requests, and escalations for unified commerce platform with an accent on dispatching technicians, scheduling installations, and updating work orders. Focus on handling high-volume calls and emails, determining entitlements, documenting issues, and generating incident reports.

Location: Belgrade, SRB

Company

Global platform-powered leader in unified commerce for shopping and dining, headquartered in Atlanta, Georgia, serving customers in more than 35 countries.

What you will do

• Engage with customers in local language via calls and emails, determine entitlements, document requests, dispatch technicians, and schedule installations.
• Monitor email and call queues, update work orders, and provide status information.
• Gather problem details, assess criticality, record data in tools, and generate daily/weekly incident reports.
• Review incident history for recurring faults and communicate with advocates for customer profile updates.
• Work in high-volume call environment as primary interface to internal/external customers.

Requirements

• High School Diploma
• Proficiency in Spanish
• Basic knowledge of English
• 0-2 years of related experience
• Effective interpersonal and communication skills
• Strong organizational skills, ability to prioritize and work independently
• Keyboard proficiency (30+ WPM), understanding of Windows applications
• Ability to work in shifts
• Basic knowledge of customer locations/geography

Culture & Benefits

• Commitment to diversity, equal employment opportunity, and global inclusivity.
• Recognition for individuality, promotion based on performance.
• Support for a globally diverse environment.