Implementation Engineer (eCommerce)

TL;DR

Implementation Engineer (eCommerce): Leading the onboarding journey for enterprise customers by architecting scalable solutions across hirify.global's product suite with an accent on API integrations and technical project leadership. Focus on designing multi-product architectures, managing complex stakeholder environments, and ensuring seamless technical go-lives.

Location: Hybrid in Toronto, Canada (typically in office four days per week)

Salary: $105,000 - $120,000 base + variable compensation

Company

hirify.global provides AI-powered Reviews and Loyalty solutions to help global eCommerce brands increase conversion and strengthen customer relationships.

What you will do

• Lead end-to-end onboarding projects for upmarket and enterprise customers from kickoff to launch.
• Architect scalable integrations using APIs, webhooks, data feeds, and platform-specific logic.
• Conduct technical discovery sessions to define solution architecture across various eCommerce platforms.
• Manage project timelines, scope, risks, and cross-functional dependencies.
• Deliver technical training and enablement sessions to ensure strong product adoption.
• Partner with Product, R&D, and Customer Success teams to optimize the implementation process.

Requirements

• 5+ years of experience in implementation, solutions engineering, or technical consulting.
• Strong hands-on experience with SQL, APIs, webhooks, and data flow integrations.
• Familiarity with major eCommerce platforms such as Shopify, Magento 2, BigCommerce, or SFCC.
• Experience managing complex projects with multiple stakeholders.
• Excellent written and verbal English communication skills.
• Must be based in Toronto and able to work in-office 4 days per week.

Nice to have

• Experience working in a SaaS environment.
• Knowledge of headless commerce or custom architecture.
• Experience with data migration.
• Executive-level stakeholder engagement experience.

Culture & Benefits

• Company sponsored RRSP matching and equity in options.
• 100% coverage of additional benefits programme.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• Employee-centric culture with regular team events and educational chats.