Customer Support Representative (Proptech)

TL;DR

Customer Support Representative (Proptech): Providing primary point of contact for B2B real estate platform users with an accent on technical troubleshooting and user training. Focus on bridging the gap between customers and internal engineering teams to resolve bugs and enhance product adoption.

Location: Must be based in Austin, TX with the ability to work in the office a minimum of two days per week.

Company

hirify.global provides leading B2B real estate technology that transforms the home buying and selling experience into a digital closing platform.

What you will do

• Field inbound customer communications via calls and emails to provide prompt responses.
• Independently manage workload to ensure timely follow-up on all support cases.
• Identify, scope, and communicate bugs and product modification requests to engineering teams.
• Achieve key performance metrics related to quality, productivity, and customer experience.
• Act as a bridge between users and internal teams to ensure effective information flow.

Requirements

• Prior experience in Customer Support with a track record of increasing customer satisfaction and retention.
• Impeccable written and verbal communication skills.
• Ability to communicate complex technical information to a non-technical audience.
• Strong analytical skills and attention to detail.
• Must be based in Austin, TX.

Culture & Benefits

• Comprehensive health plans and 401k program.
• Commuter benefits and a flexible time off policy.
• Professional development opportunities and parental leave.
• Structured online onboarding and regular internal virtual events to keep employees connected.