Tech Support (Portuguese Speaking)

TL;DR

Tech Support (Portuguese Speaking): First line of contact for customer support, resolving product-related issues and inquiries with an accent on troubleshooting hirify.global security products and ensuring timely ticket resolution. Focus on assisting with product implementation, configuration, technical walkthroughs, and collaborating with internal teams for enhancements.

Location: São Paulo, Brazil (onsite office)

Company

Global leader in Human Risk Management, trusted by over 70,000 organizations to secure employees against cyberthreats and AI-powered risks.

What you will do

• Assist customers with implementation and configuration of hirify.global products
• Troubleshoot and resolve product-related issues via tickets, calls, and direct communication
• Conduct technical walkthroughs and webinars for customers
• Collaborate with Product and CSM teams to provide feedback and resolve issues
• Manage ticketing queue and document technical problems

Requirements

• Fluent in Portuguese
• Location: Must work from São Paulo, Brazil office
• Minimum 1 year experience in IT support or related role
• Familiarity with IT security concepts, firewall, and email protocols
• Excellent verbal and written communication skills
• Strong troubleshooting, time management, and teamwork abilities
• Two-year degree preferred; ability to work with minimal supervision

Culture & Benefits

• Company-wide bonuses based on sales targets and employee referrals
• Tuition and certification reimbursement with completion bonuses
• Adoption assistance
• Modern, high-tech office environment in São Paulo
• Focus on positive environmental impact and collective resilience

Hiring process

• Submit resume in English
• Applicant assessment and background check
• Interviews focusing on technical and communication skills