Customer Success Manager (Ecommerce)

TL;DR

Customer Success Manager (Ecommerce): Managing and growing a portfolio of SMB customers to drive product adoption and long-term value with an accent on Shopify and DTC marketing. Focus on driving retention, managing renewals, and consulting on customer acquisition and lifetime value.

Location: Hybrid, spending 4 days per week in the Sydney office

Company

hirify.global is a leading eCommerce trust and loyalty platform providing AI-powered reviews and loyalty solutions for over 30,000 global brands.

What you will do

• Serve as a trusted advisor to SMB clients to solve business challenges and achieve objectives.
• Drive product adoption, retention, and expansion across a book of business.
• Consult clients on Shopify, DTC ecommerce, and SMB marketing fundamentals.
• Deliver high-impact touchpoints including business reviews and best-practice workshops.
• Manage commercial responsibilities such as renewals and account expansion.
• Collaborate with sales, product, and marketing teams to influence product development.

Requirements

• 2-4 years of experience as a Customer Success Manager, SaaS Account Manager, or e-commerce marketing expert.
• Strong understanding of Shopify and DTC ecommerce.
• Commercial mindset with a focus on growth and customer success.
• Ability to work in a fast-paced, evolving organization.

Culture & Benefits

• Monthly wellness budget (minimum of $400).
• 25 additional days off per year.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• Hybrid work environment.