Customer Support Specialist (Cybersecurity)

TL;DR

Customer Support Specialist (Cybersecurity): Providing technical support and maintaining customer satisfaction for an AI-driven Insider Risk Management platform with an accent on empathetic communication and product expertise. Focus on resolving complex technical issues via chat and email, analyzing support trends, and ensuring a top-level product experience.

Location: Remote (Work from anywhere)

Company

hirify.global is a global leader in AI-driven user behavior analytics and insider risk management software.

What you will do

• Provide technical support to customers via chat and email.
• Maintain high customer satisfaction while managing operational expectations.
• Develop deep product expertise to resolve or escalate technical tickets.
• Analyze support request trends to identify and create long-term solutions.
• Communicate complex technical information to both technical and non-technical users.

Requirements

• Ability to work in one of the following shifts: Mon-Fri 9AM-5PM EST, Sun-Fri 9AM-5PM EST, or Mon-Fri 12PM-8PM EST
• Proven experience in providing technical customer support.
• Ability to handle technical and non-technical end-user inquiries.
• Open to candidates from almost any country globally

Culture & Benefits

• Fully remote work environment with a global team.
• Competitive compensation and flexible paid time off.
• Laptop reimbursement.
• Ongoing training, development, and career growth opportunities.
• Opportunity to solve high-complexity problems with active feature development.

Hiring process

• Up to 3 interviews, including a live coding component.
• Reference and background checks for all roles.