Senior Engineering Manager (AI)

TL;DR

Senior Engineering Manager (AI): Owning strategically significant work streams in the Service Agent pillar for Fin, the leading AI customer service agent, with an accent on end-to-end outcomes, dynamic team formation, and AI-first engineering. Focus on accelerating senior engineers into leaders, driving pillar-level strategy, and pushing boundaries with AI-assisted development under intense competitive pressure.

London, England. Hybrid policy: in the office at least three days per week.

Company

hirify.global is the AI Customer Service company building Fin, the most advanced AI agent trusted by nearly 30,000 global businesses.

What you will do

• Own 1-2 strategically significant work streams end-to-end, accountable for business outcomes and impact.
• Lead from the front: write code, analyze, collaborate cross-functionally, and unblock teams as needed.
• Form dynamic teams for emerging priorities, set expectations, build momentum, and drive execution under aggressive timelines.
• Develop senior engineers into leaders with direct, actionable feedback to grow leadership capacity.
• Partner with Engineering Director on pillar strategy: recommend investments, cuts, and priorities based on ground insights.
• Champion AI-first engineering culture using tools like Claude Code and MCP servers.

Requirements

• Exceptional people leader AND personally action-oriented: build high-performing teams while driving outcomes hands-on.
• Product-minded with strong opinions on what to build and why; challenge directions and prioritize impactfully.
• Experience operating at scale with startup energy: large distributed systems, reliable shipping, urgency.
• AI fluency: experimenting with AI-assisted development and pushing team adoption.
• Technically credible: review architectures, spot issues, earn engineer respect.
• Strong communication, extreme autonomy, and critical business thinking.

Nice to have

• Experience in customer service AI or high-scale AI systems.

Culture & Benefits

• Competitive salary and equity.
• Comprehensive health/dental insurance, pension match up to 4%, life assurance.
• Flexible paid time off, paid maternity/paternity leave.
• Daily lunch, snacks, fully stocked kitchen, Cycle-to-Work scheme.
• MacBooks (Windows for some roles), regular compensation reviews.
• Radically open culture focused on core values, diversity, and equal opportunity.