Director of Collections Strategies

TL;DR

Director of Collections Strategies (Fintech): Build and lead collections strategy across personal loans and student loan refinance with an accent on customer-first recovery strategies across the delinquency lifecycle. Focus on designing compliant scalable operations, vendor management, data-driven testing, and long-term in-house versus vendor models.

Location: Remote, must be based in the US (San Francisco, CA)

Company

hirify.global empowers ambitious professionals to make confident financial decisions through smarter borrowing options and debt control.

What you will do

• Build and lead collections strategy for personal loans and student loan refinance, starting with personal loan program.
• Design customer-first recovery strategies improving performance across full delinquency lifecycle, including pre-default.
• Select and manage third-party vendors with clear performance expectations and accountability.
• Use data, testing, and cross-functional partnerships to build compliant, scalable collections operations.
• Shape long-term collections model, deciding on vendor leverage versus in-house capabilities.

Requirements

• 10+ years in consumer lending collections, servicing, or recoveries with significant strategy and execution ownership
• Deep knowledge of collections operations, compliance, and vendor management
• Track record improving recovery outcomes while maintaining strong customer experience
• Highly analytical, using data to guide decisions and optimize performance
• Strong cross-functional communicator across Risk, Product, Operations, Legal, Compliance, and Data

Nice to have

• Experience in fintech, digital lending, or customer-oriented bank
• Familiarity with student loans, personal loans, or unsecured installment lending
• Experience building or modernizing collections function from the ground up

Culture & Benefits

• Health, Dental, Vision benefits plus savings plans and 401(k) with company match
• Mac computers, work-from-home stipend, monthly internet/phone reimbursement
• Employee Stock Purchase Plan, Restricted Stock Units (RSUs)
• Robust tuition reimbursement, $1,000 travel perk annually, competitive PTO and parental leave
• Cultural principles: Every Second Counts, Choose To Do Hard Things, Pursue Excellence, Lead Together, Don’t Take Yourself Too Seriously