Collections Officer (Fintech)

TL;DR

Collections Officer (Fintech): Managing financial arrears and negotiating repayment plans for small business customers with an accent on compliance and empathetic communication. Focus on resolving complex customer conflicts while adhering to GDPR, FCA, and FDCPA regulations during late-shift hours.

Location: Must be based in the UK (Remote, with shifts Monday - Friday, 3:30pm - midnight).

Salary: £27,000 - £34,000

Company

A profitable financial platform providing business credit cards and spend management tools to small businesses.

What you will do

• Engage directly with customers to negotiate fair repayment plans.
• Analyze financial situations to create tailored solutions for arrears.
• Ensure strict adherence to GDPR, FCA, and FDCPA regulations.
• Handle customer complaints and resolve conflicts effectively.
• Collaborate with internal and external teams to support positive customer outcomes.

Requirements

• Must be based in the UK.
• Proven collections experience within financial services.
• Strong verbal and written communication skills.
• Ability to manage challenging customer interactions and difficult conversations.
• Experience using multiple communication platforms like email and SMS.

Culture & Benefits

• Private Healthcare including dental and optician services.
• Salary Sacrifice Pension Scheme with up to 7% match.
• 28 days holiday plus bank holidays.
• Annual Learning and Wellbeing Budget.
• Enhanced Parental Leave and 6 free therapy sessions per year.
• Anniversary rewards including a 4-week fully paid sabbatical.

Hiring process

• 30-minute intro and values call with a Talent Partner (Video).
• 60-minute CV overview with Team Leaders (In person).