Support Engineer (Healthcare)

TL;DR

Support Engineer (Go/TypeScript/SQL): Resolving complex technical issues for a privacy-first healthcare data platform with an accent on codebase investigation and root cause analysis. Focus on troubleshooting across the full stack, improving customer experience, and partnering with engineering teams to enhance the product.

Location: Remote (Must be based in the US)

Salary: $97K – $130K + Equity

Company

A privacy-first data platform helping healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI).

What you will do

• Own and drive customer technical issues to resolution end-to-end.
• Investigate application behavior and root causes using Go, TypeScript, and SQL.
• Analyze system architecture and read code to resolve complex stack issues.
• Collaborate with Engineering, Customer Success, and Product teams to resolve issues and improve workflows.
• Create internal runbooks and customer-facing documentation.
• Surface customer feedback and insights to inform product improvements.

Requirements

• Must be based in the US.
• Ability to read and write code (Go and JavaScript/TypeScript preferred).
• 2+ years of experience in technical support, solutions engineering, or software engineering.
• 2+ years in a customer-facing role.
• Experience troubleshooting both frontend and backend systems.
• Proficiency with databases and SQL.

Nice to have

• Experience supporting complex or highly technical SaaS products.
• Familiarity with debugging production environments.
• Experience working with data-heavy systems.
• Contributions to technical documentation or knowledge bases.

Culture & Benefits

• Competitive pay with generous equity and a 10-year exercise window.
• Fully remote work with a $150/month coworking stipend.
• Work-life balance perks: Half-day Fridays and unlimited PTO with a required 2-week minimum.
• 16 weeks of fully paid parental leave.
• Top-tier health, dental, and vision insurance (100% covered for employees).
• Intentional company offsites twice a year and department offsites once a year.