Cloud Frontline Support Specialist (Spanish)

TL;DR

Cloud Frontline Support Specialist (Spanish): Providing technical support and troubleshooting for cyber protection software for customers and MSPs with an accent on Windows Server administration and client experience. Focus on performing technical analysis of customer problems and coordinating with internal expert teams to resolve complex escalated cases.

Location: Bulgaria

Company

hirify.global is a global leader in cyber protection, delivering AI-powered protection for MSPs in a natively integrated platform.

What you will do

• Provide technical support, configuration, and troubleshooting via email, phone, and chat for customers and MSPs.
• Perform technical analysis of customer problems and define resolution plans.
• Build and maintain strong relationships with partners and MSPs.
• Collaborate with internal engineers and the Expert team to resolve escalated cases.
• Meet KPIs regarding customer satisfaction, productivity, and interaction quality.
• Accurately record all case communications and documentation in the support system.

Requirements

• Fluent English and Spanish (Upper Intermediate/B2 minimum).
• 1+ years of work experience in technical support, preferably in Hosting or MSP environments.
• Knowledge of Windows Server administration basics, including log and dump analysis.
• Ability to analyze technical issues and convey information effectively.
• Must be located in Bulgaria.

Nice to have

• Knowledge of Linux/UNIX basics and CLI.
• Experience with virtualization technologies (VMware ESXi, Microsoft Hyper-V).
• Experience with business applications such as MS Exchange, MS SQL, MySQL, Oracle DB, or Citrix.

Culture & Benefits

• High-growth, fast-paced environment within a global "A-Team".
• Corporate culture centered on innovation, accountability, and impact.
• Opportunity to work for a Swiss-founded company with a presence in 50+ countries.
• Equal opportunity employer commitment to diversity and inclusion.

Hiring process

• Interviews are conducted strictly without the use of AI tools or automated prompts.
• Assessment of individual skills, experience, and communication style.
• Offers are contingent upon criminal, education, and identity background checks.