Technical Support Engineer (SaaS)

TL;DR

Technical Support Engineer (SaaS): Supporting enterprise customers utilizing a cloud-based spend management platform with an accent on technical troubleshooting and best practice guidance. Focus on resolving complex customer issues, leveraging technical acumen, and contributing to a global support team.

Location: Hybrid (Bogota, Colombia)

Company

hirify.global is a community-generated AI and industry-leading total spend management platform for businesses of all sizes.

What you will do

• Provide expert guidance and support to enterprise customers utilizing the cloud-based platform.
• Leverage technical acumen to help customers implement best practices.
• Collaborate with a dynamic global team to exceed customer expectations.
• Contribute to the overall success and stability of the customer experience.

Requirements

• Must be based in Bogota, Colombia for hybrid work.
• Entry-level technical background.
• Curious and sharp technical acumen.
• Ability to work effectively within a global team environment.

Culture & Benefits

• Access to pioneering AI technology and innovation in spend management.
• Collaborative culture driven by transparency, openness, and excellence.
• Opportunity for global, measurable impact on clients and the business.
• Inclusive work environment committed to equal employment opportunities.