Technical Support Analyst

TL;DR

Technical Support Analyst (SaaS IT Management): Providing technical and functional support to clients worldwide through email, tickets, and remote sessions with an accent on checking configurations, suggesting improvements, and best practices. Focus on troubleshooting issues, maximizing platform efficiency, and collaborating with development and customer success teams.

Location: Hybrid for those residing in the AMBA region, office in Belgrano, CABA at least twice a week.

Company

Fast-growing SaaS company developing products for IT management and service automation, used by clients in over 60 countries across banking, e-commerce, education, and technology.

What you will do

• Provide technical and functional support to clients worldwide via email, tickets, and remote sessions (TeamViewer/Zoom).
• Check client configurations and suggest improvements/best practices to maximize platform efficiency.
• Troubleshoot issues in close collaboration with development and customer success teams.

Requirements

• Fluent in English and Spanish
• Strong analytical thinking
• Excellent communication and troubleshooting skills
• Previous experience in technical support for software and/or infrastructure
• Tech-savvy
• Enjoy working with clients and providing top-level support

Nice to have

• Previous experience using hirify.global products

Culture & Benefits

• Real opportunities for professional development
• Fully covered English classes and technical training (in-house and external)
• Top-tier health insurance
• Fixed amount for food purchases
• Reimbursement for remote work setup
• Extended vacation and paternity leave