Sports Customer Onboarding Officer (Sports Tech)

TL;DR

Sports Customer Onboarding Officer (Sports Tech): Onboarding sports leagues and partners onto streaming and analytics platforms with an accent on technical configuration and project delivery. Focus on managing streaming integrations, ensuring smooth product handovers, and conducting technical training for external clients.

Location: Hybrid (Tallinn, Estonia)

Company

hirify.global leverages next-gen technology and live data to create immersive, interactive, and personalised sports experiences for fans worldwide.

What you will do

• Onboard leagues, federations, and partners onto hirify.global products.
• Set up and support streaming integrations and the GeniusIQ analytics platform.
• Configure technical setups and manage timelines to ensure smooth project delivery and handover.
• Deliver comprehensive product training to internal teams and external clients.
• Collaborate cross-functionally with Product, Engineering, Support, and Commercial teams.
• Maintain accurate technical documentation and resolve or escalate client technical issues.

Requirements

• Strong understanding of how sports competitions operate across various leagues and formats.
• Experience onboarding users or clients onto technical products or platforms.
• Knowledge of video streaming fundamentals, including codecs, resolution, and delivery protocols.
• Ability to work with APIs and interpret technical documentation.
• Proficiency with Jira, Confluence, Slack, and Monday.com.
• Strong communication, organization, and multitasking skills.

Nice to have

• Passion for sports and a keen interest in sports technology.
• Ability to translate complex technical concepts for non-technical audiences.
• Curiosity and drive to optimize internal processes and workflows.

Culture & Benefits

• Office-first culture with flexible hybrid working models.
• Competitive salary and a comprehensive range of corporate benefits.
• Commitment to employee wellbeing and professional skill development.
• Inclusive environment focused on belonging and driving change.