Patient Operations Management Associate (Biotech)

TL;DR

Patient Operations Management Associate (Biotech): Coordinating the participant pathway and scheduling for allogeneic cell therapy product delivery with an accent on clinical logistics and regulatory compliance. Focus on managing IP logistics, tracking patient metrics, and ensuring seamless product receipt across domestic and international sites.

Location: Remote in South San Francisco, CA. Candidates must be authorized to work in the U.S.

Salary: $80,000 – $110,000 per year

Company

A clinical-stage biotechnology company pioneering the development of allogeneic chimeric antigen receptor T cell (AlloCAR T) products for cancer and autoimmune disease.

What you will do

• Manage patient scheduling tools, guidelines, and dashboards for cell therapy product delivery.
• Track and report investigational product (IP) logistics information and patient metrics.
• Coordinate communication plans and templates for regular updates with Clinical Operations and sites.
• Provide training to CRO and clinical site staff regarding patient material shipping and product receipt.
• Support IP logistics and supply chain processes for domestic and international clinical trial activities.
• Collaborate with cross-functional stakeholders to optimize the patient journey program.

Requirements

• Bachelor’s degree or relevant professional experience.
• Experience in the healthcare industry and FDA-regulated environments.
• Understanding of FDA & EMA regulations, ICH guidelines, GCP, and GMP.
• Experience with clinical logistics and pharmaceutical supply chain systems.
• Familiarity with domestic and international transport of biologic materials (IATA, ICAO, ADR, DOT, WHO).
• Must be authorized to work in the U.S.

Culture & Benefits

• Top-notch compensation package including an annual performance bonus and equity.
• Comprehensive health insurance.
• Generous time off, including two annual company-wide holiday shutdowns.
• Collaborative environment working with a highly experienced management team in cell therapy.